There are several ways to offer customer support but two popular options are through email and online ticket systems. Though both have their benefits, I find that using a ticket system is a much easier and efficient way of doing it. Here’s why:
- Tickets are not caught in spam filters
- Ticket systems have [...]

As you grow your business, you’ll likely find your customer support needs increase too. Where it started out with a few emails a day, it may now consume much of your workday. It’s not uncommon for a successful business owner to spend two or three hours a day on customer service email.
When you outsource your [...]