There are several ways to offer customer support but two popular options are through email and online ticket systems. Though both have their benefits, I find that using a ticket system is a much easier and efficient way of doing it. Here’s why: - Tickets are not caught in spam filters - Ticket systems have options for using visual verifications to block spam, thus cutting the time spent on customer service - Email programs crash causing … [Read more...]
Benefits of Outsourcing Customer Service
05/13/2008 by
As you grow your business, you’ll likely find your customer support needs increase too. Where it started out with a few emails a day, it may now consume much of your workday. It’s not uncommon for a successful business owner to spend two or three hours a day on customer service email. When you outsource your customer service to a virtual assistant, your benefits can range from having additional personal time to having a quicker response time … [Read more...]