Distractions, whether intentional or not can totally blow a work-day. Here are a few ways to help you stay on task: Create & Use To Do Lists Before you sign off for the night, make a list of the things you must get done the following day. Then mark items off as you complete them. Break Down Large Projects Large projects can be overwhelming. Instead of thinking of the whole project, try breaking it down into manageable tasks. Add just one or … [Read more...]
Customer Support: Ticket System vs. Email
05/25/2008 By
There are several ways to offer customer support but two popular options are through email and online ticket systems. Though both have their benefits, I find that using a ticket system is a much easier and efficient way of doing it. Here’s why: - Tickets are not caught in spam filters - Ticket systems have options for using visual verifications to block spam, thus cutting the time spent on customer service - Email programs crash causing … [Read more...]