Sunday, August 1st, 2010

How Long Will My Project Take?
I get this question a lot and unfortunately, there’s no real definite answer. The best way to judge how long a task or project will take is for you to perform the task at least a couple times. Keep track of how long it takes you (don’t estimate) and write [...]

There are several ways to offer customer support but two popular options are through email and online ticket systems. Though both have their benefits, I find that using a ticket system is a much easier and efficient way of doing it. Here’s why:
- Tickets are not caught in spam filters
- Ticket systems have [...]