How Long Will My Project Take? I get this question a lot and unfortunately, there's no real definite answer. The best way to judge how long a task or project will take is for you to perform the task at least a couple times. Keep track of how long it takes you (don't estimate) and write it down. Another way to get an estimate is to talk to a friend, family member or colleague who does these types of tasks and ask them about how long it takes them … [Read more...]
Customer Support: Ticket System vs. Email
05/25/2008 by
There are several ways to offer customer support but two popular options are through email and online ticket systems. Though both have their benefits, I find that using a ticket system is a much easier and efficient way of doing it. Here’s why: - Tickets are not caught in spam filters - Ticket systems have options for using visual verifications to block spam, thus cutting the time spent on customer service - Email programs crash causing … [Read more...]